Grievance Redressal & Legal Desk
Published pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
Grievance Officer Contact Details
Chief Grievance & Compliance Officer (Mr. Vikrant Sharma, Adv.)
Wesker India Pvt. Ltd. (Emina Technologies)
Cyber Park, Sector 67
Gurugram, Haryana 122102
India
Complaint Mechanism
If you have a grievance related to any content or hardware listing on Wesker—including intellectual property infringement, counterfeit parts, defamatory content, or DPDP Act violations—you may file a formal complaint by emailing the Grievance Officer at the address provided above.
To help our compliance desk process your ticket swiftly within statutory deadlines, please include:
- A detailed description of the alleged violation or infringement.
- Direct URLs to the exact machine listing or user-generated content in question.
- Applicable legal proof (e.g., copyright registration certificate, trademark number, or court order).
- Your complete legal name, company entity, and contact telephone number.
SLA and Processing Timelines
Our Statutory Commitment
Upon receiving a grievance complaint, our compliance desk acknowledges receipt within 24 hours. Furthermore, we are committed to investigating and executing validated legal takedown orders within 3 hours of receipt, in strict compliance with the amended IT Rules.